Faq – useful information

We do not have a traditional switchboard, but our team handles requests in real time via digital channels. Handling inquiries via WhatsApp and email allows us to be faster, involve multiple operators at once, and leave a written record of any useful directions for your visit.

For quick and accurate assistance, write to us here:

WhatsApp: 0174330976 (Our main channel)

Email: booking@kalata.it

A little tip: if you write us on WhatsApp, our virtual assistant might give you the first basic info, but our operators are always ready to step in for more complex cases!

We love to talk to our visitors in person during experiences, but until then it is not possible to talk directly with operators.

In general, it is not possible to change the reservation.

We consider exceptions only in the case of:

• official alerts
• mobility restrictions
• documentable extraordinary events

Requests are evaluated on a case-by-case basis via email to booking@kalata.it

Tickets are non-refundable; this is common practice in the cultural experiences and events industry.

Exception: if you encounter a technical error attributable to our booking system, we are available for refunds via email to booking@kalata.it (attach screenshot of the issue).

Conventions vary by experience and visit route, always check the Rates section under the experience tab you are interested in to locate the type of ticket to select based on your card.
If you can’t find your convention, please email booking@kalata.it or whatsapp before purchasing.

Each visit experience has different rates and discounts.

Full, reduced, free, convention… these are just some of the types of tickets available on our website. Each experience has its own reductions, agreed upon with the entity that owns the property. Before you choose your ticket, take a look at the Rates section to see which one is perfect for you.

Each visit experience has different rates and discounts.

Full, reduced, free, convention… these are just some of the types of tickets available on our website. Each experience has its own reductions, agreed upon with the entity that owns the property. Before you choose your ticket, take a look at the Rates section to see which one is perfect for you.

Some Kalatá experiences offer a family fare, valid when at least two tickets are purchased: one adult and one minor not in the gratuity bracket.

In this case there is no single ticket, but it is necessary to purchase separately:

• “Family ticket – adult”
• “Family ticket – under 18”

The family fare is then reserved for at least two people (one young payer accompanied by an adult.) The number of tickets must match the number of people who will attend.

Before choosing a ticket, always take a look at the Fares section of the experience you are interested in, so you can identify the solution that best suits your needs

Yes, all Kalatá experiences are free of charge for people with disabilities, including any accompanying persons when necessary; however, reservations are required by selecting the “free ticket” option during the purchase process: without reservations, access cannot be guaranteed.

⚠️ Please note: Because many experiences take place in historic and listed settings, accessibility to all spaces cannot always be guaranteed. We therefore recommend communicating any specific needs via WhatsApp or email to our customer service department prior to purchase so that together we can find the best solution.

Kalata open-date tickets are not named: if you cannot use it, you can give it to whomever you want.

Your open-date ticket is valid for 12 months from the date of purchase. However, we encourage you to check the calendar for the activity you choose: some experiences have seasonal closures that may limit the actual period of use. Be sure to book your visit within the validity period of your ticket.

⚠️ Warning:

• Validity cannot be extended beyond 12 months
• The ticket can only be used once
• Valid only for ordinary tour routes (where not otherwise specified, special initiatives and Revelia proposals are excluded)

To make a reservation, send us a WhatsApp message indicating the ticket code, the experience of your choice, and the desired date. You can check availability at any time via the online calendar (accessed by simulating the first step of purchasing the experience).

To use your open date ticket (Open Ticket), you need to contact one of our operators via WhatsApp or email and follow these steps:

• Check the online experience calendar (accessed by simulating the first step of purchasing the experience) and choose an available date and time.
• Tell our operator the ticket code, the experience you choose, and the desired date and time-you will receive confirmation in a very short time.

⚠️ Please note: Without a reservation, your seat is not guaranteed, even if you have a valid ticket.

Both tickets are valid for 12 months, but offer different freedoms of choice:

️Open Ticket Standard – price varies according to the experience selected – Valid only for the experience selected.

️Open Ticket Premium – price 20 euros – Valid for any experience (including novelties).

Common rules for both tickets:

• Validity cannot be extended beyond 12 months
• The ticket can only be used once
• Valid only for ordinary tour routes (where not otherwise specified, special initiatives and Revelia proposals are excluded)

Choose any location from those available on the open-date tickets page,select “Open-date ticket – premium” (value 20 euros) and complete your purchase. You will immediately receive the confirmation email and the tickets in pdf format.

Open date tickets (Open Tickets) have a single rate and do not include the reductions available for fixed date tickets.

However, we often reserve exclusive discount codes for our community: sign up for our newsletter here to receive discounts and promotions that are also valid on open date tickets.